There needs to be more transparency and accountability in the video game industry. In NO OTHER business can you get away with selling someone a license to a mystery product with zero return policy and keep your paying customers in the dark as to how long you plan to support a product.
For a long time, video game developers have focused on selling children (a disenfranchised class where it's very difficult to effect change) to keep their shady practices afloat, but as the gaming crowd matures, I hope to see some legislation going into effect that forces video game houses to open their books and create a two-way relationship with their customer base.
Throughout history, we have had to call on our governments to regulate industries where ethics fall by the wayside in favor of higher returns. I think we all know that NRS's behavior (despite possibly being "good for business") is shady and unethical, but never forget that these businesses ultimately have to play by *our* rules. Right now, the ones who act ethically are the ones struggling financially, while massive dev sweatshops churn out cheap, buggy garbage and end up rolling in cash. By enacting laws that protect us from predatory gaming industry practices (pre-order bonuses, no guaranteed length of maintenance, second-tier support for a primary release target, lack of communication, zero return policies, on-disc dlc, etc.), we can bring gaming back out of the EA/WB era and make great games again.
